Purpose
This article explains why a product may show incorrect stock in Stock History but not appear on the Stock Discrepancy page, and how to resolve the issue correctly.
Before You Start
Ensure that:
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You have access to Stock Manager
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The product exists in your inventory
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You understand that the Stock Discrepancy feature only tracks recent sales
Why the Product Does Not Appear on the Stock Discrepancy Page
A product will not appear on the Stock Discrepancy page if it has not been sold recently.
The Stock Discrepancy feature:
- Checks recent sales
- Reviews transactions from the last 24 to 48 hours
- Automatically lists only products with discrepancies from those recent sales, allowing you to click Fix
If a product has not had any sales within this time frame, it will not be listed on the Stock Discrepancy page, even if its stock history shows a difference.
How to Fix Products That Do Not Appear on the Discrepancy Page
When a product does not appear on the Stock Discrepancy page, the correct solution is to use Stock Reconciliation.
Stock Reconciliation allows you to:
- Physically count the stock
- Compare it with the system balance
- Correct the inventory record manually
This method is recommended for older or inactive products.
Previous Causes of Stock Discrepancies
In the past, stock discrepancies could occur due to certain system behaviors that were present last year.
These issues have since been resolved, and new discrepancies should no longer occur from these causes.
Previously, stock discrepancies could occur due to one or more of the following:
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Multiple cashiers selling the same product at the same time from different tabs
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Editing opening stock after sales had already been recorded
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Editing or reversing sales returns
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Creating a purchase as Pending and later changing its status
Important Update
All the causes listed above have been fixed through system improvements.
If a discrepancy is observed today, it is not caused by these previously identified issues.
Any existing discrepancies linked to these causes are historical and may still appear in stock history, but no new discrepancies should be generated from them.
Recommended Resolution
Since the product has not been sold in a while and does not appear on the Stock Discrepancy page:
Resolve the issue by performing Stock Reconciliation.
Important Note
- The Stock Discrepancy feature can take up to 24 hours to load discrepancies for recently sold items.
- If the discrepancy occurred within the last 24 hours, please allow time for the system to populate the item.
If the issue persists after 24 hours, do reach out to support for further investigation.