What to do when you cannot view Product Sales Report

Purpose

This article helps you troubleshoot situations where Product Sales Reports do not display expected data in Prokip.

Before You Start

Confirm that:

• You have recorded at least one sale for the product

• The sale was finalized, not saved as draft

• You have permission to view reports

Common Reasons Product Sales Reports May Be Empty

• Incorrect date range selected

• Wrong business location filter applied

• Product has no completed sales

• Sale was recorded as credit but not yet paid

• User role lacks report access

Step-by-Step: How to Fix It

Step 1: Log in your Prokip account

Click on Reports,and select Sales Report.

Step 2: Select the correct Business Location.

Step 3: Click on the Filter Button and Confirm the Date Range includes the sales period.

Step 4: Use the Product Filter to select the product if you want to view a specific product

Step 5: Click to Apply Filters.

What Happens Next

• The report displays product quantity sold, revenue, and profit

• Totals update automatically based on selected filters